Our Money-Back Guarantee

This page explains our money-back guarantee in simple terms for Croatian citizenship by descent services. In most cases, if your application is denied, we'll refund 100% of our service fee.

Our Promise

If your Croatian citizenship application is denied, we'll refund 100% of our service fee according to these terms.

Important: This page provides a summary of our guarantee. The complete terms and conditions are outlined in the contract you sign with us, which is the legally binding document that governs our agreement.

What You Need to Do

To qualify for the refund, you must:

  • Provide all documents we request in a timely manner
  • Pay government fees directly to the Croatian embassy/consulate
  • Pay for document, apostille, and translation fees as required
  • Work with us and respond to our requests

When the Guarantee Doesn't Apply

We can't refund your fee if your application is denied because of:

  • You provided incorrect or incomplete information
  • You didn't pay required government or document fees
  • Criminal background issues
  • Military service complications (yours or your ancestors')
  • Changes to Croatian citizenship laws after we start your case

How to Get Your Refund

Step 1: Contact us in writing within 30 days of receiving the denial notice
Step 2: We'll confirm your eligibility within 30 days
Step 3: If eligible, we'll issue your refund within 30 days

What's Covered

✓ Covered

Our full service fee

✗ Not Covered

Government fees, document costs, apostille fees, translation fees

Questions About Our Guarantee?

If you have any questions about our money-back guarantee terms, please don't hesitate to contact us.

Contact UsLearn About Our Service

Legal Notice

This page provides a general overview of our money-back guarantee for informational purposes. The specific terms, conditions, exclusions, and procedures that apply to your case are detailed in the service agreement contract that you will sign with us. In the event of any discrepancy between this summary and your signed contract, the terms of your signed contract will prevail and govern our legal relationship.