Our Money-Back Guarantee

This page explains our money-back guarantee in simple terms for our Croatian citizenship by descent services.

Our Promise

If the Client's application package is not accepted for processing at the time of submission by the competent Croatian consulate, embassy, or other initial receiving authority, the Provider shall, subject to the conditions set forth below, either correct and resubmit the application or refund 100% of the Service Fee paid.

Important: This page provides a summary of our guarantee. The complete terms and conditions are outlined in the contract you sign with us, which is the legally binding document that governs our agreement.

To Qualify for the Guarantee, You Must:

  • Provide all requested documents and information in a timely, complete, and accurate manner, as instructed by our team.
  • Ensure that your Submission Package is submitted in accordance with our instructions.
  • Pay all Government Fees directly to the Croatian embassy or consulate.
  • Pay all Document Fees, Apostille Fees, and Translation Fees directly to the relevant providers, or reimburse us if we arranged them on your behalf.
  • Cooperate with all reasonable requests throughout the process.

When the Guarantee Does NOT Apply

  • If your Submission Package is not accepted due to failure to follow our instructions.
  • If issues arise because you or any Applicant provided incorrect, incomplete, or misleading information.
  • If your case is impacted by changes in Croatian law, regulations, or government policies after your agreement date.
  • If your application is affected by criminal background checks.
  • If your case is impacted by military service or related historical restrictions.
  • If any Applicant fails to provide required documents, information, or cooperation.

How to Get Your Refund

Step 1: Contact us in writing within 30 days of receiving the denial notice
Step 2: We'll confirm your eligibility within 30 days
Step 3: If eligible, we'll issue your refund within 30 days

What's Covered

✓ Covered

Our full service fee

✗ Not Covered

Government fees, document costs, apostille fees, translation fees

Questions About Our Guarantee?

If you have any questions about our money-back guarantee terms, please don't hesitate to contact us.

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Legal Notice

This page provides a general overview of our money-back guarantee for informational purposes. The specific terms, conditions, exclusions, and procedures that apply to your case are detailed in the service agreement contract that you will sign with us. In the event of any discrepancy between this summary and your signed contract, the terms of your signed contract will prevail and govern our legal relationship.